tag:status.runware.ai,2005:/history Runware Status - Incident history 2026-03-20T06:30:00.000+00:00 Runware tag:status.runware.ai,2005:Incident/cmmykxw7o08hf5siqtdy1d5fe 2026-03-20T06:30:00.000+00:00 2026-03-20T07:31:17.310+00:00 Queue system issues Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: Official Models

Mar 20, 07:31:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 20, 06:30:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 20, 07:48:27 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 20, 07:58:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cmmhonmxc03y813n5evv7t3cj 2026-03-08T11:42:39.779+00:00 2026-03-08T11:53:39.297+00:00 RabbitMQ connection issues Type: Incident

Duration: 50 minutes

Affected Components: Official Models

Mar 8, 11:53:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 8, 11:59:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 8, 12:01:54 GMT+0
Identified - Klein models are the only ones still affected, we are working on it.

Mar 8, 12:11:59 GMT+0
Monitoring - Implemente a fix for the klein models, and we are monitoring performance.

Mar 8, 12:32:49 GMT+0
Resolved - This incident has been resolved. We apologise for the inconvenience. The underlying issue was identified and fixed. .

Mar 8, 11:42:39 GMT+0
Investigating - We are currently investigating this incident..

Mar 8, 11:51:30 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.runware.ai,2005:Incident/cmmclbz1304e0htmv3rupavby 2026-03-04T21:30:00.000+00:00 2026-03-04T21:30:00.000+00:00 DNS Resolution Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: Official Models

Mar 4, 21:30:00 GMT+0
Investigating - One of our vendors is having DNS Resolution issue. This is actively being worked on..

Mar 4, 22:11:47 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 4, 22:29:12 GMT+0
Monitoring - A fix was implemented and are currently monitoring the result..

Mar 4, 22:34:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cmm2jfpx40g4eg3s9ywbqcgu5 2026-02-25T21:06:00.000+00:00 2026-02-25T21:06:00.000+00:00 DNS Resolution Issue Type: Incident

Duration: 7 minutes

Affected Components: Playground, API

Feb 25, 21:06:00 GMT+0
Identified - We have noticed an issue with DNS resolution that is impacting Playground and APIs. This would result in some requests failing. We are actively reviewing and working with our partners to resolve this..

Feb 25, 21:13:00 GMT+0
Monitoring - A fix has been implemented for the DNS resolution issues impacting the Playground and APIs. We are currently monitoring the situation as DNS changes propagate globally and service stability returns to normal levels..

Feb 25, 21:15:00 GMT+0
Resolved - We have mitigated the DNS resolution issues impacting the Playground and APIs. While the upstream network provider continues to work on a routing fix, we have implemented internal configuration changes to bypass the instability. We have verified that services have returned to normal operating levels and will continue to monitor the situation closely..

]]> tag:status.runware.ai,2005:Maintenance/cmlgredvx00co2vfj2962c100 2026-02-12T00:00:00.000+00:00 2026-02-12T00:00:00.000+00:00 Messaging Infrastructure Upgrade Type: Maintenance

Duration: 2 hours

Affected Components: Third-party Models, , Playground, Dashboard, API, Official Models, Models →

Feb 12, 00:00:00 GMT+0
Identified - We will be carrying out routine scheduled maintenance on our core messaging infrastructure between 12:00am - 02:00am. As part of this maintenance work we are not expecting any downtime to the platform to occur, however, there may be slight delays to inference tasks during this time period..

Feb 12, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.runware.ai,2005:Incident/cml8n0ch3027cmcaathiowlan 2026-02-04T16:33:00.000+00:00 2026-02-04T16:33:00.000+00:00 Inference failing on Playground. Type: Incident

Duration: 18 minutes

Affected Components: Playground

Feb 4, 16:33:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 4, 16:49:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 4, 16:45:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 4, 16:51:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cml0ntt0q0023ikne0xhbvh77 2026-01-30T08:31:00.000+00:00 2026-01-30T10:37:13.279+00:00 Flux-klein models degraded. Type: Incident

Duration: 2 hours and 6 minutes

Affected Components: Official Models

Jan 30, 10:37:13 GMT+0
Resolved - This incident has been resolved..

Jan 30, 08:31:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 30, 10:07:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. P.S.: Model might have reduced capacity while the GPU pool is increased..

]]> tag:status.runware.ai,2005:Incident/cmkzao3a205swvibryyxi0pa4 2026-01-28T23:05:00.000+00:00 2026-01-28T23:44:00.000+00:00 API services degraded Type: Incident

Duration: 39 minutes

Affected Components: API

Jan 28, 23:44:00 GMT+0
Resolved - This incident has been resolved..

Jan 28, 23:05:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.runware.ai,2005:Incident/cmkx0ukc701igat23nwqoxv2p 2026-01-27T19:32:00.000+00:00 2026-01-27T19:32:00.000+00:00 Fast-Flux service degradation Type: Incident

Duration: 1 hour and 39 minutes

Affected Components: Official Models

Jan 27, 19:32:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 27, 20:46:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cmktqrcde0ri9uzmbl9ezrjaa 2026-01-25T07:17:00.000+00:00 2026-01-25T07:17:00.000+00:00 Runware Dashboard failing to load Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: Dashboard

Jan 25, 07:17:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 25, 08:36:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cmko76htd00z3fzkc3hnqvjqj 2026-01-21T13:53:00.000+00:00 2026-01-21T13:53:00.000+00:00 Third-Party Inference Failures Type: Incident

Duration: 33 minutes

Affected Components: Playground, Third-party Models, API

Jan 21, 13:53:00 GMT+0
Investigating - We are currently investigating an issue with third-party inference requests failing..

Jan 21, 14:06:00 GMT+0
Identified - The issue has been identified and a fix is being released.

Jan 21, 14:26:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cmihcphjx022cm35qx6fnnatn 2025-11-27T10:45:00.000+00:00 2025-11-27T10:45:00.000+00:00 Degraded performance - image-based inference requests Type: Incident

Duration: 3 hours and 6 minutes

Affected Components: API

Nov 27, 10:45:00 GMT+0
Identified - We are currently experiencing intermittent failures affecting image-based inference requests. Some requests may fail or take longer to process..

Nov 27, 12:56:38 GMT+0
Identified - We’ve identified the root cause of the degraded performance and are actively applying corrective actions..

Nov 27, 13:14:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 27, 13:51:06 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.runware.ai,2005:Incident/cmi4gfqdu0386uk6ln5ah8pqv 2025-11-18T10:38:00.000+00:00 2025-11-18T10:38:00.000+00:00 Data Centre Connectivity Issue Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: API

Nov 18, 10:38:00 GMT+0
Identified - One of our Data Centre providers is experiencing network connectivity problems, resulting in a partial outage and intermittent failures across the Runware platform. We are actively working with the provider to resolve the issue and will provide updates as we learn more..

Nov 18, 11:28:18 GMT+0
Monitoring - Our provider has resolved the underlying network issue and the platform is starting to resume normal operations. We are monitoring performance closely to ensure full stability..

Nov 18, 11:50:13 GMT+0
Resolved - The networking issue has been fully resolved and the platform is operating normally. We have confirmed stable performance across all services. Thank you for your patience..

]]> tag:status.runware.ai,2005:Incident/cmi4bzrmg00leka3bou8c2d7d 2025-11-18T08:30:00.000+00:00 2025-11-18T08:30:00.000+00:00 We are aware of an issue causing intermittent connectivity problems affecting the Playground and Inference. Type: Incident

Duration: 32 minutes

Affected Components: API

Nov 18, 08:30:00 GMT+0
Investigating - Our team is investigating and working to restore full stability. Updates will follow shortly..

Nov 18, 08:44:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 18, 08:57:05 GMT+0
Monitoring - We have identified and addressed the underlying issue and are now monitoring the platform. Model responses may still be slow on some models while things settle, though others are performing normally. We’ll share another update once we have more to report..

Nov 18, 09:01:37 GMT+0
Resolved - This incident has now been resolved. The Playground and API are operating normally, and model performance has returned to expected levels across the platform. We will continue to keep an eye on things, but no further impact is expected..

]]> tag:status.runware.ai,2005:Maintenance/cmhkh97fh028c481zs9rhxeic 2025-11-04T11:15:00.000+00:00 2025-11-04T11:15:00.000+00:00 Database Improvements Type: Maintenance

Duration: 1 hour and 43 minutes

Affected Components: Website, Dashboard, API

Nov 4, 11:15:00 GMT+0
Identified - We are carrying out maintenance work on our database to optimise platform performance and reliability. While inference operations should remain fully functional, you may experience brief or occasional interruptions to dashboard access during this period. We will continue to monitor all parts of our platform during these improvements..

Nov 4, 11:20:51 GMT+0
Identified - Maintenance is now in progress..

Nov 4, 11:39:47 GMT+0
Identified - API and Web Sockets are under-going maintenance now. You may experience degraded performance as this happens..

Nov 4, 11:55:35 GMT+0
Identified - API and Websockets are back to operating as normal..

Nov 4, 12:10:00 GMT+0
Identified - Maintenance has been completed. The team continues to monitor before we close out this maintenance window..

Nov 4, 13:03:24 GMT+0
Completed - Maintenance has completed..

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